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    Frequently Asked Questions (FAQ)

    1. How does the Galvanic Spa System II work?
    2. What is the difference between the Galvanic Spa Pre-Treatment Facial Gel and the Treatment Facial Gel?
    3. Do you see better results with the Galvanic Spa if you spend more time with each application?
    4. What is the usage order for someone using the Galvanic Spa, Nu Skin 180 System and treatment products?
    5. Can I use half a vial of Galvanic Pre-Treatment or Treatment Facial Gel for half face demonstrations and save the rest for another day?
    6. How is the Galvanic Spa System different from competitors?
    7. Can I use the Galvanic Spa with other Nu Skin products?
    8. Do all Nu Skin products have a charge?
    9. What metal is used in the Nu Skin Galvanic Spa?
    10. Why is there a warning saying, “Check with your physician before using the Galvanic Spa System II if you are pregnant, have a pacemaker, are epileptic, wear metal braces on your teeth, or have a metal implant”?
    11. What are the benefits of the Galvanic Spa System?
    12. How do I change the conductor attachments?
    13. What are the differences between all four Galvanic Spa treatments?
    14. How soon can I expect to see a difference in my skin using the Galvanic Spa System?
    15. While using the Galvanic Spa System, can I also use other Nu Skin products?
    16. How often should I do Galvanic Spa facial treatments?
    17. When using the Galvanic Spa System what is the best technique?
    18. I don’t feel anything when I use the Galvanic Spa. Am I doing something wrong?
    19. What’s the difference between the one, two or three beeps as the instrument automatically adjusts to your skin?
    20. Are there trouble shooting tips if you think your Galvanic Spa is not working properly?
    21. What are the levels of the charges used corresponding to one, two, or three beeps?
    22. Is it safe to use Galvanic if I have received Botox injections, collagen injections, silicon injections, or other similar treatments?
    23. Does a Galvanic treatment help heal or reduce bruising?























      1: Q: How does the Galvanic Spa System II work?

      A: The Galvanic Spa facial treatment works in two steps: Galvanic Spa Pre-Treatment Facial Gel and Galvanic Spa Treatment Facial Gel. During the first step, both the Pre-Treatment Gel and the Galvanic Instrument are negatively charged. Since like charges repel each other, the negative charge of the Galvanic Instrument repels or pushes the Pre-Treatment Gel into the skin. The Pre-Treatment Gel contains ingredients that soothe, calm, and purify the skin. The purifying ingredients bind with impurities in the skin causing them to have a negative charge.

      During the second step, both the Treatment Gel and the Galvanic Instrument are positively charged. These positive charges repel each other, helping deliver the Treatment Gel into the skin. The Treatment Gel contains ingredients that help the skin recover from stress and promote cellular energy. The positively charged galvanic instrument also attracts the remaining negatively charged impurities from the pre-treat cycle, drawing them out of the skin to give your skin a fresher, more vibrant look.
      The charges interact in a similar way with the active ingredients in all Galvanic Spa products.

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      2: Q: What is the difference between the Galvanic Spa Pre-Treatment Facial Gel and the Treatment Facial Gel?

      A: The Pre-Treatment and Treatment Gels are specially formulated with several skin beneficial ingredients to help concentrate cellular energy, support stress recovery and rejuvenate your skin. Pre-Treatment Gel contains marigold extract, sea kelp and vanilla extract to soothe and condition the skin, along with TEA cocoyl glutamate which purifies the skin. These key ingredients help to remove impurities so your pores can breathe. The Treatment Gel contains arginine, an amino acid that helps skin recover from stress and magnesium to promote cellular energy. These key ingredients help to revive and invigorate your skin. Both products work synergistically with the Galvanic Spa instrument and face attachment.

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      3: Q: Do you see better results with the Galvanic Spa if you spend more time with each application?

      A: We have not studied the efficacy of using the Galvanic Spa longer than suggested. Using the Galvanic Spa as suggested in the instructions will provide desired benefits.

      4: Q: What is the usage order for someone using the Galvanic Spa, Nu Skin 180 System and treatment products?

      A:
      Step 1: Cleanse
      Step 2: Tone
      Step3: Treat (Galvanic with Facial Gels, Galvanic with Tru Face Line Corrector, then any other treatment products.)
      Step 4: Moisturize

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      5: Q: Can I use half a vial of Galvanic Pre-Treatment or Treatment Facial Gel for half face demonstrations and save the rest for another day?

      A: The Galvanic Pre-Treatment and Treatment Facial Gels were specifically packaged to provide an efficacious amount for one galvanic session. We do not recommend saving any unused portions of Galvanic Gels for use at a later time. Storing open vials of gels allows the possibility for serious problems regarding product safety and efficiency. Additionally, the active ingredient in the gels can become neutralized or oxidized in an open vial rendering the gels less effective for their intended galvanic treatments. When performing a half face demonstration you can use half a vial (of Pre-Treatment or Treatment Gel), however, the remaining half should be used immediately after or should be discarded. If you are doing a demonstration on a person with dry skin you will need to use the entire vial for best results. If the Pre-Treatment or Treatment Gel starts to soak in the skin and the Galvanic instrument begins to tug on the skin, you should use the other half of the gel before spraying the skin with NaPCA Moisture Mist. If you have used all of the Pre-Treatment or Treatment Gel, then mist the skin with NaPCA Moisture Mist.

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      6: Q: How is the Galvanic Spa System different from competitors?

      A: The Galvanic Spa has several differentiating features, including:

      • Patented self-adjusting currents.
      • Patented interchangeable heads.
      • Flexible timing.
      • User selectable polarity.
      • An affordable alternate to spa treatments.
      • Convenience—use at home.
      • Enhanced delivery of key ingredients.

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      7: Q: Can I use the Galvanic Spa with other Nu Skin products?

      A: The Galvanic Spa can be used with products that are formulated to carry a charge: Galvanic Spa Pre-Treatment and Treatment Facial Gels, Tru Face Line Corrector, Galvanic Spa Body Shaping Gel, and Nutriol Hair Fitness Treatment. These products have been specifically formulated for use with the Galvanic Spa.

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      8: Q: Do all Nu Skin products have a charge?

      A: Not all products developed by Nu Skin have a charge. Only those products recommended for the Galvanic Spa have specially formulated charged ingredients. These products include the Galvanic Spa Pre-Treatment and Treatment Facial Gels, Tru Face Line Corrector, Galvanic Spa Body Shaping Gel, and Nutriol Hair Fitness Treatment.

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      9: Q: What metal is used in the Nu Skin Galvanic Spa?

      A: The conductors are made of chrome and copper. The materials for the conductor are ABS with electroplated chrome. (ABS stands for Acrylonitrile Butadiene Styrene).

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      10: Q: Why is there a warning saying, “Check with your physician before using the Galvanic Spa System II if you are pregnant, have a pacemaker, are epileptic, wear metal braces on your teeth, or have a metal implant”?

      A: While the Galvanic Spa System is very safe and gentle, clinical studies have not been performed to prove safety of use for the individuals mentioned. Nu Skin also provides this warning to be in compliance with regulations for electronic devices.

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      11: Q: What are the benefits of the Galvanic Spa System?

      A: The Galvanic Spa System provides key features and benefits for a spa treatment in the comfort of your own home. These benefits and features are listed below:

      • Nu Skin Galvanic Spa System allows you to get professional spa treatments in the comfort of your own home-no appointment necessary.
      • Galvanic Spa treatments can enhance the delivery of certain key ingredients for up to 24 hours.
      • The Galvanic Spa System works with formulated products to facilitate the transport of key ingredients for optimal performance.
      • The Galvanic Spa System features a proprietary patented instrument with four interchangeable conductors:
        • Face Conductor – this flat conductor head provides better contact with the skin, while adding the flexibility of being removable for other conductor use and treatments.
        • Spot Treatment Conductor – this conductor head utilizes a flat, smooth, oval shaped treatment node that centralizes surface contact area. This node provides better contact with the skin in my angular and hard to reach areas of the face. It also helps deliver a more concentrated treatment.
        • Body Conductor – three rounded nodes maximize the surface area contact for wider coverage and better massaging action.
        • Scalp Conductor – this comb-like conductor is easy to pull through your hair, maintaining crucial contact between the conductor and your scalp.
      • Replaceable batteries – eliminate cords, adapters, and dependence on electrical outlets.
      • User-selectable polarity – increases the number of products for use with the Galvanic Spa System.
      • Flexible program timing – accommodates a wide range of applications: face, spot, body, and scalp treatments.
      • User-friendly handheld contact points – hand is in a natural, comfortable position.
      • Automatically adjusts to your skin – delivers the correct amount of current for the most effective treatment.

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      12: Q: How do I change the conductor attachments?

      A: To release a conductor: With your free hand on the conductor being released, hold the instrument with the chrome activation panel facing you and press on the gray release button firmly with your thumb until the conductor is released from the instrument. To attach a conductor: Hold the instrument with the display side up and hold the conductor with the positioning indicator (small etch) facing you. Press firmly to snap the conductor into place. If your conductor fails to attach, make certain the conductor is positioned correctly. Forcing the conductor could damage both the instrument and the conductor. The instrument will not work unless the conductor is attached correctly.

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      13: Q: What are the differences between all four Galvanic Spa treatments?

      A: Galvanic Spa Facial Gels work with the facial conductor and instrument to draw out dulling debris and allow pores to breathe. They also deliver beneficial nutrients that soothe and calm the skin, provide cellular energy and facilitate recovery from stress. Look visibly younger and feel vibrant and revitalized.

      • Tru Face Line Corrector works with the Galvanic Spot Treatment Conductor helping to more effectively absorb and enhance the delivery of pro-collagen peptides that send age reversing signals to collagen producing cells.
      • Body Shaping Gel works together with the Galvanic Spa Body Conductor by targeting pockets of fat and toxins; minimizing and smoothing the appearance of cellulite for a firmer, more toned body.
      • Nutriol Hair Fitness Treatment works with the Galvanic Spa Scalp Conductor to facilitate the transport of key ingredients into the scalp, promoting healthy and abundant hair.

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      14: Q: How soon can I expect to see a difference in my skin using the Galvanic Spa System?

      A: Most individuals can see and feel a difference immediately after using the Galvanic Spa with the Facial Gels. Based on our clinical studies, participants were able to see results with Galvanic Spa used with Tru Face Line Corrector and Body Shaping Gel within two and four weeks respectively. Many people notice that their hair looks more shiny and healthy within one week of using Nutriol Hair Fitness and Galvanic Spa. Results with each of the Galvanic Spa products become more visible as you continue to use the Galvanic Spa as directed.

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      15: Q: While using the Galvanic Spa System, can I also use other Nu Skin products?

      A: Yes, the Galvanic Spa System is designed for use in addition to your usual skin care regimen. Simply use any Nu Skin cleanser and toner before the Galvanic Spa treatment and then proceed with your usual Nu Skin, skin care regimen.

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      16: Q: How often should I do Galvanic Spa facial treatments?

      A: The Galvanic Spa Pre-Treatment and Treatment Facial Gels are recommended to be used up to three times a week. It is important to use the entire contents of each vial for each Galvanic Spa Treatment Session.

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      17: Q: When using the Galvanic Spa System what is the best technique?

      A: As a company, we have never studied different patterns of movement to ascertain what works best. Our distributor have found that moving moving the Galvanic Spa over your face in an upward, out ward slow-gentle movement along the muscle contour of your face and let the Galvanic Spa do the work. You want to apply some pressure, but never enough to tug at the skin. When you are working around the eye area, start under the eye and then follow the muscle contour as you move up around the eye and hold just under the eyebrow for a few seconds. Gently massage above the eye and then back down under it. Repeat this movement several times, and then spend time on you face and neck. Avoid getting too close to the eye itself. We recommend simply following the bone structure around the eye. There are different ways to use the instrument. Some like to massage in a circular motion moving from the nose area out to the ears, while others like to move the instrument upward and out ward. Experiment with the instrument to find what’s comfortable for you. Just make sure to gently massage all your skin that is covered by gel.

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      18: Q: I don’t feel anything when I use the Galvanic Spa. Am I doing something wrong?

      A: During the Galvanic Treatment, most people will not feel anything. The specially formulated gels help conduct the galvanic current and ensure that it goes in to the skin without any discomfort. Although you may not feel it, the instrument is working to deliver beneficial ingredients along with galvanic current to revive, rejuvenate and enhance the beauty of your skin.

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      19: Q: What’s the difference between the one, two or three beeps as the instrument automatically adjusts to your skin?

      A: When the Galvanic Instrument is touched to your skin it sends a controlled level of current out, and times how long it takes for the current to return to the instrument. People with highly conductive skin (usually high skin moisture and electrolyte content) will get a level three setting (3 beeps). Their skin can tolerate high levels of Galvanic. People with less conductive skin will get a level two, or level one setting depending on how conductive their skin is. The Galvanic Spa measures skin conductivity, which is affected by moisture content and electrolyte balance.

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      20: Q: Are there trouble shooting tips if you think your Galvanic Spa is not working properly:

      A:

      1. Are fresh batteries sitting in the Spa unit properly?
      2. Is all plastic film removed from the chrome on the spa? The Galvanic Instruments are shipped with a protective plastic coating that must be peeled from the chrome section and LCD screen on the Galvanic Instrument. Make sure it is removed for the unit to work properly.
      3. Has the gray selection button below the LCD panel been pressed? After pressing the soft touch gray button, a single fountain should appear on the LCD panel (Pre-Treatment Facial Gel setting). After a one second pause, the number one will appear below the fountain. As soon as the number one appears quickly press the button again to toggle over to the desired time setting of one, two, three or five minutes. After the time has been selected the Spa unit is ready to analyze the skin for treatment with the Pre-Treatment Facial Gel. When the Pre-Treatment is finished two beeps will be heard and a check mark will be visible on the LCD panel. When ready, press the soft touch gray button again and two fountains will appear (Treatment Facial Gel, and Tru Face Line Corrector setting.) After the time has been selected, as instructed above, the Spa unit is ready to analyze the skin for treatment with the Treatment Facial Gel or Tru Face Line Corrector.
      4. Is the Spa unit being held correctly? Galvanic is a current, so it is necessary to hold the chrome section with slightly damp hands while pressing the instrument to the skin. This completes the circuit and allows the current to flow.
      5. Is the Spa unit being held with slightly damp hands? Some individuals try to use the Galvanic System with very dry hands, and have difficulty getting it to analyze their skin. Dry hands do not properly conduct the galvanic current, which can prevent the instrument from analyzing. Simply moistening the hand that holds the chrome base of the Galvanic Instrument will allow the current to flow properly.
      6. Is the Spa unit being held in place for a moment to allow it to analyze the skin? After pressing the button once, and seeing the single fountain and pressing it again as many times as needed to select the desired time on the LCD panel, hold the chrome base with a slightly damp hand and press the instrument to the skin. Allow it to analyze. You will know that it has analyzed the skin when one, two, or three beeps are heard.
      7. Do you think it is not working because you do not feel anything? During the Galvanic Treatment, most people will not feel anything. The specially formulated gels help conduct the galvanic current and ensure that it goes in to the skin without any discomfort. Although you may not feel it, the instrument is working to deliver beneficial ingredients along with galvanic current to revive, rejuvenate and enhance the beauty of your skin.

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      21: Q: What are the levels of the charges used corresponding to one, two, or three beeps?

      A: The conductivity of our skin can change from hour to hour so it is not abnormal to have a different number of beeps from 1-3 at the start of a galvanic spa treatment. The beeps correspond to electrical amounts of 0.125 mA (millampere), 0.250 mA, and 0.350 mA. This is a very low amount of current, but shown to be very effective and safe for all users no matter the state of their skin’s conductivity at the moment of the galvanic spa treatment.

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      22: Q: Is it safe to use Galvanic if I have received Botox injections, collagen injections, silicon injections, or other similar treatments?

      A: Nu Skin has not studied the effects of the Galvanic Spa with Botox injections, collagen injections, silicon injections, etc.. These are all medical procedures and therefore fall outside of the cosmetic realm in which we conduct our business. We have contacted facilities that perform these types of treatments and Galvanic treatments. Their policy was not to provide Galvanic Treatments on individuals who had previously received injections for up to two weeks, to ensure there was no perceived contraindication between the two.

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      23: Q: Does a Galvanic treatment help heal or reduce bruising?

      A: A bruise manifests itself when capillaries are damaged and allow blood to seep into the surrounding tissue. It is not recommended to use the Galvanic Spa over broken capillaries. For this reason we would not recommend using the Galvanic Spa on a bruise.

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